Refund policy

At Desi Bazaar, we aim to provide high-quality products and a smooth shopping experience for our customers across Pakistan. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Products can be returned within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items (e.g., perishable goods, personal care items) may not be eligible for return due to hygiene reasons.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery.
• Share clear photos of the product for verification.
• We will arrange a replacement or refund at no additional cost.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued via:
  • Bank transfer
  • Easypaisa / JazzCash
  • Original payment method (if applicable)

4. Shipping Costs

• Customers are responsible for return shipping charges unless the item is damaged or incorrect.
• Original delivery charges are non-refundable.

5. Exchange Policy

• Exchanges are allowed for defective or incorrect items only.
• Subject to product availability.

6. Contact Us

For any return or refund inquiries, please contact us:

📞 Phone: +92-322-6867262
💬 WhatsApp: +92-322-6867262
📧 Email: dasibazaar.store@gmail.com
📍 Address: DHA Lahore, Pakistan